Revolutionizing Onboarding: How the World’s Leading E-Commerce Company Transformed the Way It Welcomes New Hires
Background:
A leading global e-commerce company recently worked with GMetri to create a customized metaverse experience for onboarding new employees. The company wanted to create a more engaging and interactive way to introduce new hires to the company's culture, values, and policies, and saw the potential for using the metaverse as a platform for this.
To support this project, GMetri worked closely with the company's learning and development team to design and build a custom metaverse experience that met the company's specific needs and requirements. The metaverse experience was designed to be highly interactive and engaging, with a variety of activities and challenges that were designed to introduce new hires to the company's culture and values.
To ensure a seamless and effective onboarding experience, GMetri implemented a range of features and functionality into the metaverse, including personalized avatars, interactive quizzes and games, and immersive environments that were designed to simulate real-world locations and scenarios. The metaverse experience was also integrated with the company's existing learning management system (LMS) to ensure that it was easy to track and measure the progress of new hires.
Overall, the customized metaverse experience was a major success, and the company was thrilled with the results. New hires reported that the experience was highly engaging and enjoyable, and the company saw significant improvements in retention rates and the time it took for new hires to become fully productive. This project demonstrates the potential of the metaverse as a platform for onboarding and training, and the expertise and capabilities of GMetri in creating customized and effective metaverse experiences.
Buddies as a narrator:
In this system, there are six "buddies" or animated characters who act as guides and mentors for users as they navigate through an animated experience. These buddies are designed to be engaging and interactive, and are intended to provide users with a sense of support and guidance as they progress through the experience.
The buddies were designed to be representative of different roles or functions within the experience. As users progress through the experience, they may encounter different challenges and tasks that are designed to test their knowledge and skills. The buddies can provide support and guidance to help users complete these tasks, and can also offer encouragement and feedback to help users stay motivated and engaged.
Overall, the system of animated buddies is designed to provide users with a personalized and interactive learning experience that is engaging and supportive. By working with the buddies, users can gain a deeper understanding of the subject matter and develop the skills and knowledge they need to succeed.
360 Shoot as a backdrop:
GMetri leveraged the power of the metaverse by undertaking a 360-degree shoot of the client’s office and using the resulting imagery as the backdrop for the immersive onboarding experience.
A 360-degree shoot involves capturing a series of photographs or video footage of a location or scene from all angles. This creates a highly detailed and realistic representation of the location or scene that can be used to create a virtual tour or experience.
By undertaking a 360-degree shoot of its office, GMetri was able to capture the unique character and atmosphere of its workspace and use it as the backdrop for an immersive experience. This allowed users to explore the office and get a sense of the company's culture and values in a highly realistic and engaging way.
Using a 360-degree shoot as the backdrop for an immersive experience can be a powerful way to create a highly realistic and engaging virtual experience. It allows users to explore and interact with a location or scene in a way that feels natural and immersive, and can provide a unique and engaging way to learn about a company or organization.
Using a 3D model is an alternative that GMetri offers, but the 360 image route was chosen by the client so they could flaunt their beautiful facilities.
Meet the Leaders:
The immersive onboarding module for a leading global e-commerce company included a number of scenes where new hires could meet and interact with the company's leaders and executives in a virtual setting. This was designed to be a fun and engaging way to introduce new hires to the company's culture and values, and to provide them with an opportunity to get to know the leaders of the company in a more personal and interactive way.
By using avatars to represent the company's leaders, the module was able to create a highly immersive and interactive experience that felt like a real-world meeting or ice breaker session. New hires were able to ask questions, engage in conversations, and learn more about the company's leadership team in a way that was fun and engaging.
Overall, this aspect of the immersive onboarding module was a major success, and new hires reported that it was a valuable and enjoyable way to get to know the company and its leadership team. It was also a great ice breaker that helped to create a sense of connection and community among the new hires, which was an important factor in helping them to feel welcomed and supported as they began their careers at the company.
Meet the Team & Scenario Based Learning / Shadowing:
In the immersive onboarding module for a leading global e-commerce company, there was a section where new hires could meet and interact with a colleague who was already working in their role. This was designed to provide new hires with an opportunity to learn more about their job and get a sense of what it would be like to work in the role.
To create this experience, GMetri recorded a series of videos featuring colleagues in various roles, and displayed the appropriate video to new hires based on their role. When a new hire met their colleague, they would be introduced to the colleague and have the opportunity to ask questions and learn more about the job.
As the new hire and colleague interacted, the colleague would receive a message that was related to their work, and they would ask the new hire to observe as they responded to the message. This created an opportunity for the new hire to "shadow" the colleague and see what it was like to work in the role firsthand.
Overall, this aspect of the immersive onboarding module was a valuable way for new hires to learn more about their job and get a sense of what it would be like to work in their role. It also provided an opportunity for them to ask questions and gain insights from a colleague who was already working in the role, which was an important factor in helping them to feel prepared and confident as they began their careers at the company.
Active Gamification:
The immersive onboarding module for a leading global e-commerce company was designed to be highly interactive and engaging, with a variety of game-like elements and activities that were designed to boost engagement in the metaverse. These game-like elements were an important part of the module, as they helped to keep new hires motivated and engaged as they learned about the company and its culture.
There were a variety of different game types included in the module, each of which was designed to test different skills and knowledge areas. Some of the game types were more focused on traditional learning objectives, such as quizzes and trivia, while others were more interactive and experiential, such as puzzles and challenges that required users to solve problems or complete tasks.
There was an overall scorecard that tracked the progress and performance of new hires as they completed the various activities and challenges in the module. This scorecard was designed to provide new hires with a sense of progress and accomplishment, and to encourage them to continue working through the module to achieve their best possible score.
The scorecard was accompanied by a system of badges that could be earned by new hires as they completed different tasks and activities within the module. These badges were designed to be a visual representation of the skills and knowledge that new hires had acquired during the onboarding process, and could be displayed as a way of showcasing their achievements.
Overall, the scorecard and badge system was an effective way to keep new hires motivated and engaged as they worked through the immersive onboarding module. It provided them with a sense of accomplishment and recognition for their efforts, and helped to create a sense of community and competition among the new hires as they worked to earn the highest score and the most badges.
The gamified elements of the immersive onboarding module were a major success, and new hires reported that they found the games to be fun and engaging. By incorporating these elements into the module, GMetri was able to create a learning experience that was both educational and enjoyable, and that helped to keep new hires motivated and engaged throughout the onboarding process.
Awards and Events:
In the immersive onboarding module for a leading global e-commerce company, there was an area dedicated to events and awards. This area was designed to recognize and celebrate the achievements and contributions of new hires as they completed the various activities and challenges in the module.
The events and awards area may have included a range of different features and functionality, such as a calendar of upcoming events, a leaderboard that ranked new hires based on their performance, and a notification system that alerted new hires when they had earned an award or achieved a major milestone.
By providing an area dedicated to events and awards, the immersive onboarding module was able to create a sense of excitement and competition among new hires, and to recognize and reward their efforts as they progressed through the module. This helped to keep new hires motivated and engaged, and contributed to a positive and supportive learning environment.
In addition to recognizing the achievements and contributions of new hires, the events and awards area of the immersive onboarding module also showcased awards that the company had won as a successful employer. This included awards for excellence in employee engagement, customer satisfaction, innovation, or other areas of business performance.
By highlighting these awards, the module was able to provide new hires with a sense of the company's values and priorities, and to demonstrate the company's commitment to being a top-performing and innovative employer. It may also have provided new hires with a sense of pride and accomplishment in being a part of a company that is recognized as a leader in its field.
Overall, the events and awards area of the immersive onboarding module was an effective way to create a sense of excitement and celebration within the learning environment, and to recognize and reward the achievements of both new hires and the company as a whole.
Diversity & Inclusion:
In the immersive onboarding module for a leading global e-commerce company, there was a section that highlighted the company's initiatives towards diversity and inclusion. This included information about the company's policies and programs related to diversity and inclusion, as well as examples of how the company is actively working to create a more inclusive and diverse workplace.
By showcasing these initiatives, the module provided new hires with a sense of the company's values and priorities, and demonstrated the company's commitment to creating a welcoming and inclusive environment for all employees. It also gave new hires a sense of pride and accomplishment in being a part of a company that is actively working to promote diversity and inclusion.
Overall, including information about the company's diversity and inclusion initiatives in the immersive onboarding module was an effective way to create a sense of purpose and meaning within the learning environment, and to demonstrate the company's commitment to creating a positive and inclusive culture.
Employee Journey & Progress:
There was also a section that discussed the progress and growth potential of employees in their role. This included information about the different career paths and advancement opportunities that were available to employees, as well as examples of employees who had successfully progressed in their careers within the company.
By providing this information, the module gave new hires a sense of the long-term potential of their role, and demonstrated the company's commitment to supporting the development and growth of its employees. It also provided new hires with a sense of motivation and inspiration, as they saw the possibilities for advancement and success within the company.
Overall, including a section on the progress and growth potential of employees in the immersive onboarding module was an effective way to create a sense of purpose and meaning within the learning environment, and to demonstrate the company's commitment to the professional development and success of its employees.
Reference Guide / Ready Reckoner:
In the immersive onboarding module for a leading global e-commerce company, there was a section that consolidated all of the important links, policies, and other data that new hires would need to refer to as they started their careers at the company. This section served as a "ready reckoner" or reference guide, providing new hires with a central location where they could access all of the information they needed to get started and be successful in their role.
By consolidating this information in a single location, the module made it easy for new hires to find and access the resources they needed, and reduced the time and effort required to locate and review important information. It also ensured that new hires had access to the most current and accurate information, as the module could be updated with new policies and guidelines as needed.
Overall, including a section that consolidated all of the important links, policies, and other data that new hires would need in the immersive onboarding module was an effective way to create a more efficient and effective learning experience, and to ensure that new hires had the resources and support they needed to succeed in their roles.
Access:
The immersive onboarding module for a leading global e-commerce company was designed to be accessible from a wide range of devices, including headsets, mobile phones, and computers. This made it easy for new hires to access the module from any location, and to complete the onboarding process at their own pace and on their own schedule.
By providing this level of accessibility, the module was able to create a more flexible and convenient learning experience for new hires, and to make it easier for them to complete the onboarding process. It also allowed new hires to choose the device that was most comfortable and convenient for them, which helped to enhance their overall experience and engagement with the module.
Overall, the ability to access the immersive onboarding module from a variety of devices was an important factor in its success, and helped to create a more convenient and flexible learning experience for new hires.
LMS Integration:
The immersive onboarding module for a leading global e-commerce company was designed to seamlessly integrate with the company's learning management system (LMS). This allowed new hires to access the module directly from the LMS, and to track their progress and completion of the module within the LMS as well.
By integrating the module into the LMS, the company was able to create a more streamlined and efficient learning experience for new hires. It also allowed the company to easily track and manage the progress of new hires as they completed the onboarding process, and to ensure that all new hires had access to the same high-quality learning materials and resources.
Overall, the seamless integration of the immersive onboarding module into the company's LMS was an important factor in its success, and helped to create a more efficient and effective learning experience for new hires.
Authentication:
The immersive onboarding module for a leading global e-commerce company was also designed to seamlessly integrate with the company's single sign-on (SSO) system. This allowed new hires to access the module using their existing SSO credentials, rather than needing to create and manage separate login information for the module.
By integrating the module with the SSO system, the company was able to create a more convenient and user-friendly learning experience for new hires. It also helped to improve security, as the SSO system added an additional layer of authentication and protection for the module.
Overall, the seamless integration of the immersive onboarding module with the company's SSO system was an important factor in its success, and helped to create a more convenient and secure learning experience for new hires.
Analytics:
GMetri offered a range of powerful analytics tools to track and measure the effectiveness of the module. These analytics tools allowed the company to understand how new hires were interacting with the module, and to identify areas where the module was particularly effective or areas where there was room for improvement.
Some of the key analytics that GMetri offered included:
- Completion rates: This metric tracked the percentage of new hires who completed the onboarding module, and allowed the company to see how well the module was engaging new hires and keeping them motivated to complete the process.
- Time spent in the module: This metric tracked how long new hires were spending in the module, and helped the company to understand how engaging and compelling the module was for new hires.
- Interactions and engagement: GMetri's analytics tools allowed the company to track how new hires were interacting with the module, including how many times they accessed certain sections, how long they spent in different areas, and how they were engaging with the various features and activities within the module.
Overall, GMetri's analytics tools were an important part of the immersive onboarding module, and helped the company to understand how new hires were interacting with the module and to identify areas for improvement.
Impact:
Here are some bullet points outlining the impact of this immersive onboarding module for various stakeholders:
- For new hires:
- Improved understanding of the company culture, values, and expectations
- Enhanced motivation and engagement in the onboarding process
- Increased confidence and preparedness for their new role
- For the company:
- More efficient and effective onboarding process
- Improved retention and satisfaction among new hires
- Increased productivity and performance among new hires
- For the HR team:
- Reduced time and resources required for onboarding
- Improved tracking and management of new hire progress
- Enhanced reputation and credibility as an employer
Overall, the immersive onboarding module had the potential to provide benefits for new hires, the company, and the HR team, by creating a more engaging, efficient, and effective learning experience.
In a Nutshell:
- The module was highly effective in engaging new hires and improving their understanding of the company culture, values, and expectations.
- The gamified and interactive nature of the module helped to keep new hires motivated and engaged throughout the onboarding process.
- The seamless integration of the module with the company's LMS and SSO systems made it easy for new hires to access and complete the module, and for the company to track and manage their progress.
- The module's accessibility from a variety of devices, including headsets, mobile phones, and computers, made it convenient and flexible for new hires to complete the onboarding process at their own pace and on their own schedule.
- The events and awards area, as well as the scorecard and badge system, helped to create a sense of excitement and competition among new hires, and to recognize and reward their efforts as they progressed through the module.
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